Shipping & Returns
Shipping & Delivery
Customer service and order fulfillment at My Spiritual Ritual, INC operates Monday – Thursday 10 am – 5 pm PST
Once an order has been placed, we cannot add or subtract items. If you want any additional items not included in your original order, please place a new order. We are unable to combine separately placed orders.
Most orders ship within 1-2 business days unless otherwise noted in the product description and should arrive within a week. We ship Monday-Thursday. Orders placed Friday-Sunday will ship out the following week.
We are unable to take international orders at this time Expedited shipping does not guarantee a faster processing time.
We use the following carriers to deliver our orders:
UPS (US only)
In most cases, you will receive a tracking number for your order in the email notification that your order has been fulfilled. The tracking information will also be available if you log into your account online. If for any reason you do not receive your tracking number, you can contact customer service at email@example.com and we will provide it for you.
Once a package is picked up by the corresponding carrier service, My Spiritual Ritual releases responsibility for the shipment.
If for some reason the tracking information shows that the order is not being sent to the correct location, or is invalid, please contact our customer support team at firstname.lastname@example.org. We will be happy to assist by confirming the shipping details of your order.
In some cases, an investigation can also be created through the carrier service.
Please ensure that the location that your order is being shipped to is safe, reliable, and secure.
My Spiritual Ritual is not liable for any packages that are lost, stolen or rejected by the customer or customer receiving representative, once they have been successfully delivered by the carrier.
WHEN WILL MY CARD BE CHARGED
Your credit card will be charged when your order enters the shipping process. Your card provider will hold the necessary funds to fulfill the order through a pre-authorization hold. If your order is canceled the credit card will not be charged, however, the authorization hold may take 1-5 business days to drop from your account. The timing is dependent on the process followed by your banking institution.
The rate charged for the shipping of your order is based on the size and weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order.
We offer expedited shipping options to get your order to its destination sooner.
If your expedited order is placed before 11:00 AM PST, the order will be processed and shipped out on the same business day. If your expedited shipping order is placed after 11:00 AM PST, the order will be processed and shipped out the following business day during our operating hours.
Each product page clearly shows if an item is on backorder. You are welcomed to place your order and when the item is available we will ship it to you immediately. You will receive a notification as soon as we have shipped your order.
If an item is ordered and is somehow unable to be fulfilled, it is generally removed from the order before you are charged. In the event of a circumstance that requires a backorder, we will ship you the part of your order that is in stock. When the item becomes available, we will ship the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
My Spiritual Ritual does not provide drop shipment for our wholesale or retail customers. If you would like to place an order for yourself, as well as another order to be shipped to any other different address, you must place these as two separate orders.
INTERNATIONAL ORDERS – (OUTSIDE OF THE USA)
We do not ship internationally at this time.
Thank you for your order. We’re so sorry you were shipped an incorrect item.
To request a credit card refund or replacement for an incorrect item, your claim must be made within 7 days of receipt of the item.
We will gladly pay for incorrect item return and replacement shipping.
To request a return for an incorrect item, please email email@example.com your account number [if you signed up for one], order invoice number, and a brief description of what was incorrect about your order, so we can swiftly resolve the mistake.
You will receive an email response within 3-5 business days with instructions on our process of returning the incorrect item[s] and notification of shipment of replacement item, if desired.
Thank you and we hope you are enjoying an amazing day.
Damaged & Defective Items
Thank you for your order. We’re so sorry an item in your order was damaged or defective.
To request a credit or replacement for the damaged or defective item, your claim must be made within 7 days of receipt of item.
We will gladly pay for return shipping of your replacement item.
To request a credit or replacement for the damaged or defective item, please email firstname.lastname@example.org with your account number [if you signed up for one], order invoice number, and a brief description of what was damaged or defective about your item.
You will receive an email response within 3-5 business days with instructions on our process of replacing and/or returning the incorrect item[s].
Thank you and we hope you are enjoying an amazing day.
Refunds, Returns & Exchanges
Thank you for your order. We understand you’d like to request a refund or exchange of your item.
TO REQUEST A REFUND OR EXCHANGE
Your claim must be made within 7 days of receipt of item.
You must email email@example.com with your account number [if you signed up for one], order invoice number, and a brief description explaining why you’d like a refund or exchange of your item.
You will receive an email response within 3-5 business days with instructions on our simple refund or exchange process of your item[s].
You may choose to apply the cost of any approved return to an exchange or use it as store credit.
Only items that were damaged upon receipt, were missing from an order, or are returned with an intact seal are eligible for a full credit card refund.
RETURNING AN APPROVED PRODUCT
Upon approval, customer service will email you instructions to return the item that includes: return address, return authorization, your preference for a refund or an exchange.
If an exchange is preferred, please indicate which products you would like to exchange the returned products for. Please allow 7-14 business days after receipt of returned items for a credit to appear on your credit card or notification of shipment of exchange item to appear in your account.